Frequently Asked Questions

Do you do consulting on any fundraising databases other than Raiser's Edge?

Mostly, no. I believe Raiser's Edge, both Raiser's Edge NXT and Raiser's Edge version 7, are sophisticated database programs with extensive functionality and nuances, especially when one considers the reaches of all the additional modules available, including major gifts, event management, membership and volunteer management. I want to provide the most knowledgeable, most experienced, most capable consulting possible on Raiser's Edge and I believe to do this requires complete focus on this single product. There are a number of general and important fundraising database practices that are not unique to Raiser's Edge that I can assist any organization with--such as staffing, coding, and technical support issues--and I would be happy to talk to you about assistance in this area.

Do you provide consulting on other Blackbaud products besides Raiser's Edge?

Mostly, no. Again, I believe Raiser's Edge is such an extensive program that to provide the best available consulting on this product requires complete focus on this single product. Blackbaud's other product families are similarly extensive and deserve their own single-minded focus by others. However, I have and continue to provide consulting on integrating Raiser's Edge with Blackbaud's Financial EdgeTM nonprofit accounting software. This includes not just the technical linkage of the two products but an understanding of the fundraising and financial concepts necessary to facilitate a discussion between the development/advancement/fundraising and accounting/finance offices of organizations.

Do you provide consulting to help organizations select and buy fundraising software?

No and yes. Given my intimate knowledge and association with Raiser's Edge, I understand that organizations may wish to use other consultants who make database selection their primary focus and are more broadly versed in the available products than I am. However, for organizations that are considering purchasing Raiser's Edge NXT I can provide very valuable and potentially money-saving services. Please see the bottom of the Consulting page of my website for more information.

Do you provide consulting on other fundraising technology products and services, such as web and email software, services and fundraising approaches?

Other than for Online Express, which is included in Raiser's Edge NXT, no. While I stay abreast of industry trends and happenings, especially as they relate to fundraising databases in general and Raiser's Edge in particular, I focus my efforts and expertise on providing the best possible consulting on Raiser's Edge and encourage you to consult with others for assistance with these other valuable technical tools.

What is the "CFRE" after your name?

CFRE is an acronym for Certified Fundraising Executive and is "the only internationally-recognised baseline professional credential for philanthropic fundraising executives" ( Earning this credential requires at least 5 years experience as a fundraiser, completion and acceptance of an extensive application, and passing a rigorous test on fundraising practices and principles.

What is the "bCRE-Pro" after your name?

bCRE is the acronym for Blackbaud Certified in Raiser's Edge, a certification program implemented by Blackbaud in 2013.  More information about this program can be found at  Bill was one of the first in the country to be certified bCRE-Professional, the higher of two certification levels currently available.

What is your relationship to Blackbaud? What does "Bill Connors is neither supported nor endorsed by Blackbaud" mean?

I have no "official" relationship with Blackbaud. I am an independent consultant. Blackbaud has no certification or partnership programs for consultants on Raiser's Edge. This statement on my website and elsewhere is simply a legally-required disclaimer since I use the name of their product, Raiser's Edge, which is trademarked by Blackbaud. I resigned from Blackbaud after 7 exciting and positive years as an employee and contractor in June 2005 on the best of terms and continue a very good relationship with Blackbaud and its employees on behalf of my clients, perhaps best evidenced by Blackbaud's support of my book and my continued presentations at Blackbaud's annual conference.

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If you ever need a referral, please know that I'm a huge fan and highly satisfied customer.

AVP Development
University in the Northwest




Thanks for the encouragement. When I looked at everything that realistically needed to be done regarding cleanup and written procedures, it was daunting. However, through your training and continuing help, we are definitely seeing some light at the end of the tunnel and I don’t feel like the train is chasing me through it – at least not every day!!! ...

Yesterday, utilizing the notes you prepared on recurring gifts, we worked on some issues... Your notes allowed us to think through the entire process regarding these folks and, wow, was it effective!

Your training is the “gift” that keeps on giving!!!

You, your talent, knowledge, and thoroughness are much appreciated!!!

Deputy Director of Development
Boys School
Northern California